This privacy notice explains how we collect and use your personal data. We need to collect some personal data from you in order to provide you with our services. We are committed to maintaining the safety and security of your personal data.

This privacy policy sets out:

Contact details

Telephone number: 01333 329118

Email address: hjc@coatesconsulting.co.uk

What information we collect, use, and why

We collect or use the following personal information for the operation of customer accounts:

  • Names, addresses, email addresses and phone numbers;
  • Information used for security purposes;
  • Technical data, including information about browser and operating systems.

Lawful bases and data protection rights

Under UK data protection law, we must have a ‘lawful basis’ for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the Information Commissioner’s Office (ICO) website.

Which lawful basis we rely on may affect your data protection rights which are set out below in brief. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
  • If you make a request, we must respond to you without undue delay and in any event within one month.
  • To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting and using personal information for the operation of our customer accounts are:

Contract – We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

Directly from you.

How long we keep information

Our retention policy is to keep your data for six years after your contract ends, so that we can comply with HMRC requirements.

How to complain

If you want to talk to us about anything in this privacy policy, find out more about your rights or exercise your rights, please contact us using the contact details at the top of this privacy notice and we will be happy to help.

If you feel that we have not processed your data according to the law, please let us know using the contact details at the top of this privacy notice and we will do our best to correct the situation.

If you remain unhappy with how we have used your data after raising a complaint with us, you can complain to the ICO.

The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated: 12/2/25